Above Ground Roofing LLC / AG ClaimsWorks Serving All of Texas
(817) 690-7806 info@agclaimsworks.com
A Reference Field Guide · Vol. I

Insurance Carrier Standards for storm damage to properties.

A working reference for homeowners, contractors, and adjusters — covering carrier-by-carrier standards, the HAAG protocol, the State Farm composition shingle protocol, TDI guidance, and a 51-point checklist for documenting hail damage in the field.

AG ClaimsWorks Supplements & Consultation
Fort Worth · Texas
Edition 2024
Chapter 01 · Inspection Protocols

Why method matters
more than opinion.

04 References
Chapter 02 · The Carriers

Standards by
insurance carrier.

14 Carriers Indexed
001
AAA Review · Policy Genius

Policy
Genius

Independent review of AAA homeowners insurance — claim handling, coverage, and consumer experience.
Read Review
002
CAT Response

AAA
Catastrophe Unit

Specialized post-storm catastrophe deployment standards and field procedures.
View Standards
003
National Carrier

Allstate

Spotting hail damage at home — Allstate's own homeowner-facing inspection guide.
View Standards
004
National Carrier

Travelers

Identifying hail damage to your roof — Travelers' published guidance.
View Standards
005
Military / Affinity

USAA

USAA hail damage resource for members — what to look for and how to file.
View Standards
006
Texas-Based

Germania

Identifying roof damage after a Texas hail storm — Germania's regional guidance.
View Standards
007
National Carrier

Nationwide

Types of roof damage — Nationwide's reference for homeowners on what to inspect.
View Standards
008
National Carrier

American Family

How to tell if your roof has hail damage — American Family Insurance's checklist.
View Standards
009
National Carrier

Farmers

Recovering from car and roof hailstorm damage — Farmers' published guidance.
View Standards
010
Texas-Based

Texas Farm Bureau

Texas Farm Bureau's weather center on hailstorms and claim handling.
View Standards
011
National Carrier

State Farm

State Farm's published guidance on hail damage assessment.
View Standards
012
Field Document · PDF

State Farm Protocol

Evaluating Composition Roofing — the official State Farm field protocol brochure.
Open Protocol
013
National Carrier

Liberty Mutual

Liberty Mutual's severe weather and hail risk-control resources.
View Standards
014
National Carrier

Progressive

Does home insurance cover storm damage? — Progressive's coverage explainer.
View Standards
Chapter 03 · Outside Authorities

Regulators &
policyholder advocates.

04 Resources
Chapter 04 · Field Documentation

The 51-Point
hail damage checklist.

A Laymen's Guide

Roof hail damage can be hard to spot — especially if you've never looked for it before. But if your roof has been damaged by hail, the home may be vulnerable to leaks or accelerated deterioration of shingles and roofing materials.

Hail damage is specified as a loss in water-shedding capability, or a reduction of the long-term service life of the shingle.
01

Checking from ground level

Point 01

Torn Window / Door Screens

Hail sometimes causes tears or holes in metal and fiberglass screen mesh.

Point 02

Broken or Cracked Glass

Look for impact marks, cracked or broken glass on doors and windows.

Point 03

Door Dents or Paint Damage

Inspect metal doors for dings or dents; look for chipped paint or stain on wood doors.

Point 04

Shredded Plants / Flowers

Hail-damaged flower beds and bushes stripped or beaten down by a heavy hail storm.

Point 05

Algae or Moss on Shingles

May indicate shingle damage that holds moisture or older shingles with prior hail history.

Point 06

Hail-Damaged Cars in Neighborhood

If neighborhood cars have hail damage, area roofs likely sustained damage as well.

Point 07

Roofing Contractor Yard Signs

Contractors working on nearby homes after a storm signal a damage event in the area.

Point 08

Blown-Off Shingles

Broken bits or loose shingles in the yard often mean wind or hail damage on the roof.

Point 09

Outdoor Furniture Damage

Hail will crack or hole plastic yard furniture and chip paint or splinter wood pieces.

02

Outdoor fixtures & equipment

Point 10

Damaged Outdoor Lights

Look for cracked or broken light fixtures in the yard or on the sides of the house.

Point 11

Garage Door Dents / Dings

Check garage doors for dents, dings, paint chips, and scuff patterns.

Point 12

Damaged Swing / Play Sets

Check play sets for dents, splintered wood, or light discolored spots in the stain.

Point 13

Utility Shed Damage

Inspect shed roofs and siding — metal sheds dent; shingled sheds show dimples and granule loss.

Point 14

Dented AC Condenser / Heat Pump

Check the condenser housing for dents and inspect the coil fins for impact.

Point 15

Window Well Covers

Cracks and holes in window well covers can indicate diameter and quantity of hail.

Point 16

Dented Dryer / Wall Vents

Dents in soft metal wall vents often point to potential roof damage above.

Point 17

Damage to Fencing

Look for fresh wood scrapes, dents, or splinters on wood fencing; holes or cracks in vinyl.

Point 18

Chips or Dents to Deck Stain

Large hail can cause visible cracks, splits, chips, and indentations in deck finishes.

03

Hard & painted surfaces

Point 19

Damaged Painted Wood Surfaces

Check any painted wood surfaces around the house for dimples, chips, or fresh exposed wood.

Point 20

Water Spots / Rotted External Wood

Look under eaves and porches for water trails on external wood pointing to old hail damage.

Point 21

Dented or Splattered Metal Surfaces

Splatter marks or dents on electrical panels or metal surfaces show direction and size of hail.

Point 22

Debris in Swimming Pool

Storms may strip leaves and debris from trees, ending up in pools as a damage indicator.

Point 23

Broken / Fallen Tree Limbs

Heavy wind storms bringing down large limbs often accompany large hail stones.

Point 24

Damaged Pool Pump Equipment

Cracks in piping and other pool equipment may indicate major roof damage above.

Point 25

Dented Gutters & Downspouts

Hail impacts often show up as small dents and dimples in metal gutters and downspouts.

Point 26

Mailbox Damage

A dented or cracked mailbox may indicate a recent hail storm came through the area.

Point 27

Hail Splatter Marks on Driveway

Hail impacts may remove dirt and algae from driveways, revealing size and direction of hail.

04

Roof-level indicators

Point 28

Damaged Siding

Check siding for splatter marks, dents, cracks, paint chips or holes. Pro tip: soak aluminum siding first.

Point 29

Damaged Windowsills / Casings

Check windowsills and casings for small cracks, dents, and dings. Inspect caulking for tears.

Point 30

Gutter Leaf Guard Deformation

Look for tears or deformation in metal or plastic leaf guards and gutter screens.

Point 31

Granules in Gutters

Hail loosens granules at each impact site — shingle granules in gutters point to hail damage.

Point 32

Dented Roof Vents

Dents in metal vents or cracks in plastic vents typically mean the roof was hit with heavy hail.

Point 33

Dented Metal Flashing / Fascia

Inspect flashing around chimneys and vents and the fascia for dents and dings.

Point 34

Paint-Chipped Satellite Dish

Look for chipped paint, spatter marks, or damaged satellite dish components.

Point 35

Broken / Cracked Skylights

Check for cracked or broken glass if the roof has skylights.

Point 36

Dented Chimney Covers

Look for dents and dings on metal chimney covers. Use chalk sideways to reveal hard-to-see dings.

05

On the roof itself

Point 37

Missing Shingles

Check the roof for any missing shingles or shingle tabs that may have blown off.

Point 38

Wind-Damaged / Loose Shingles

Look for shingles that are easily pulled up or flapping from wind from storm damage.

Point 39

Hail Hits on Shingles

Subtle spots of granule displacement, bruises in the shingle surface, or holes indicate damage.

Point 40

Curling Shingles

Hail-damaged shingles may curl or stress-crack over time, aging faster than non-damaged shingles.

Point 41

Dents on Metal Roofs

Check metal roofs for dents and dings. Chalk laid against the surface helps reveal subtle dings.

Point 42

Split or Dented Wood Shingles

Wood shingles may be split or cracked, or have indentations affecting long-term integrity.

Point 43

Punctures to Soft Roofing Materials

Look for punctures or cracks in soft roofing materials like PVC or weathered roof patch compounds.

Point 44

Cracked Slate / Clay Tiles

Clay and slate tiles may be cracked and broken from large hail hits.

06

Inside the home

Point 45

Known Water Leaks

Slow or recurring water leaks inside the home may signal hail damage on the roof above.

Point 46

Water Stains on Ceiling or Walls

Stains in ceiling corners or bubbling paint trapped between drywall and paint during storms.

Point 47

Water Stains Around Light Fixtures

Indoor light fixtures and can lights are often the first to show water leakage from roof damage.

Point 48

Water Stains in Closets

Closets and other hard-to-reach areas often hide ceiling and wall water staining for months.

Point 49

Mold / Mildew on Walls or Ceiling

Interior mold or mildew on walls or ceilings can indicate a long-running roof leak.

Point 50

Attic Water Seepage / Wet Insulation

If accessible, check attic rafters for water stains and wet insulation pointing to leaks during heavy rain.

Point 51

Water Stains in Garage

Check garage ceilings and corners for any water stains, discolored walls, or moisture marks.

Chapter 05 · Hail Reference

What size hail
damages a roof?

Field Reference

Damage potential varies — but there are reliable thresholds.

Damage potential depends on roof type, material quality, installation method, shingle layers, slope, and wind speed. As a baseline, a single layer of common asphalt shingle generally requires a 1-inch or larger diameter hailstone to sustain functional damage.

Roofs with multiple shingle layers can be damaged by smaller hail stones because the layered substrate is softer beneath the top shingle, transferring less force into structural support and more into the shingle itself.

Ice-stone impact tests combined with field observations provide a working correlation between hail size and damage potential across the most common roofing materials.

MaterialMin. Hailstone Size
3-Tab Organic Asphalt Shingles1.00″
3-Tab Fiberglass Asphalt Shingles1.25″
Cedar Shingles1.25″
Fiber-Cement Tiles1.25″
Flat Concrete Tiles1.25″
Heavy Cedar Shakes1.50″
30-Year Laminated Shingles1.50″
Built-Up Gravel Roofing2.00″
S-Shaped Concrete Tiles2.00″
Pea¼″
Marble½″
Dime / Penny¾″
Nickel⅞″
Quarter1″
Golf Ball1½″
Tennis Ball2½″
Baseball2¾″
Tea Cup3″
Softball4″
Chapter 06 · Get a Second Look

When the carrier's scope
doesn't match the damage.

AG ClaimsWorks provides supplement consultation, scope review, and construction estimate support across Texas. If you're working a claim and the numbers don't reconcile, or a carrier inspector missed scope, we'll review the file and put together a defensible supplement.